Shipping policy

Shipping Policy

Last Updated: September 2026

At PimplePatch.in, we aim to deliver your order safely and on time across India.

1. Order Processing

  • Orders are processed within 1 to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation with tracking details.

2. Delivery Time

Orders are generally delivered within 3 to 7 business days after dispatch.

Delivery times vary based on your location, courier availability, weather conditions, public holidays, and other factors.

Remote and certain serviceable locations might require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will form part of the total order amount shown at checkout.

4. Order Tracking

Once your order has been dispatched, we will share the tracking information through the contact details provided during checkout.

You can use the tracking link or tracking number to check your order status.

5. Delivery Delays

While we aim to meet the estimated delivery timelines, delays might occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Events outside our control

If your order is delayed beyond the expected delivery period, please contact us at [support email] with your order number.

6. Incorrect Address

Please check your delivery address carefully before placing your order.

If you provide an incorrect or incomplete address and the order is returned to us, additional shipping charges might apply for re-delivery.

7. Damaged or Incorrect Orders

Please check your package when you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at [support email].

Please include:

  • Order number

  • Photos or video of the package

  • Photos of the product received

  • A brief description of the issue

We will review the request and provide the appropriate resolution based on our return and refund policy.

8. Undelivered or Returned Orders

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, please contact our support team.

Re-delivery might require additional shipping charges.

9. Contact Us

For questions about your order or shipping, contact us at:

Email: [support email]
Website: PimplePatch.in

Please include your order number when contacting us so we can assist you faster.